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FAQ


CHECKOUT AND PAYMENTS 

After you check out from shopping cart page, you have 2 options to check out:

Option 1 - checkout with PayPal Express directly, which will redirect you to PayPal popup login screen directly, to complete the payment as registered PayPal user /if you already have an PayPal account/. 

Option 2 -  You can Pay with Debit or Credit Card if you don't have PayPal account.  Please choose Pay with Debit or Credit Card button under Paypal menu options. Now you can input your debit or credit card information to complete the payment. We accept most of the issued cards as VISA,  MasterCard, American Express etc. 

 

CONCRETE LIGHTS AND DECORATIONS
Our products are made of raw concrete. No sealer is applied to concrete to allow for natural patina.
Will age naturally gaining unique character with time and use.
Slight variations in color are possible due to the handmade process to make each product.
Greasy or dirty hands may stain concrete.
Use just soapy water to clean if desired.
Do not use any chemical cleaning agents!
For additional protection you can apply a concrete sealer, however this might case a slight discoloration of concrete products.
A felt pillow or cork  base helps protect furniture from scratches.
Do not leave candles burning unattended or within reach of children. Never allow a candle to burn all the way down or within 2 cm of the candle hole, since the heat of the flame may cause damage to the smooth finish of candle holder or surface discoloration especially by colored candles.  
WOODEN PLANTERS AND WOODEN PRODUCTS
Transplant the succulent or cacti into the stainless steel cups provided.
Keep the soil line below the top of the stainless steel cups so soil won’t come into contact with the wood once they’re in place.
Place the planted stainless steel cups into the wooden planter.
Carefully water the plant and avoid overflow into the hole of wooden planter. The succulent plants only require a few drops of water every two to three weeks.
Attention: Do not allow water to remain on wood finish after watering.  Spotting may occur. Just dry the drops with a towel.

 

SITE PRIVACY AND SECURITY
We collect information from you when you place an order or subscribe to our newsletter. When ordering on our site, as appropriate, you may be asked to enter your name, e-mail address, phone number, mailing address or credit card information.
Any of the information we collect from you will be used to process your order. Your information will not be exchanged or sold, transferred or give to any other company for any reason, without your consent other than for the express purpose of delivering the purchased product or service requested.
You may sign up to receive our newsletter any time or at time of ordering. You may unsubscribe from our newsletter by following the instructions included in each email. We will not pass on your details or bombard you with spam! We hate it too!

 

SALE TAX
Vangrei Co. is not operated by a VAT-registered company, all prices displayed on the website are final. We are shipping form Slovakia or Germany, part of the EU, therefore for EU countries no import fees are charged.   In other countries the order may be subject to import tax and/or fees. As these fees vary, please contact your local customs office for further details. 

 

WHOLESALE
For wholesale inquiries send e-mail to vangrei@vangrei.com