SHIPPING & RETURNS

Vangrei Co. ships worldwide. Products in stock will ship within max. 3-5 business days.

Products that are made to order will ship within 5-10 business days.

Orders placed before weekend or bank holiday to be dispatched next working day.

Orders are shipped with GLS Parcel Service, UPS or via Slovak Post service with Track&Trace number.

We guarantee FREE shipping on European orders over 199€. European orders under 199€ are shipped at a flat rate of 17€, with special rates for Slovakia (4€), Germany (7€) and Czech republic (5€). Discounted prices only for parcels up to 5 kg.

Non-European orders are shipped at a flat rate of 24€.

We can not be held liable for parcels that are delayed or go missing when the delivery address has been inputted incorrectly or incomplete.

Please note we cannot ship to PO Box addresses. We will contact you for an alternative address.

COSTS

How are the Shipping Charges calculated?

International shipping charges are calculated by dimensional weight and country of destination.

EU shipping cost are based on the weight of the item and its shipping carton size. Our site refers to this as Estimated Shipping Weight, which can be found on each item’s web page under Product Details.

We keep shipping cost as low as possible however, if you purchase several heavier items, or items are over-sized, then its shipping cost will be based on dimensional weight. The item’s dimensional weight is also located in this area. Our check out page only displays shipping estimates based on Shipping weight.

You will be provided with a ship quote for in-stock orders during the checkout process. You can contact us to receive an accurate shipping estimate for your order.

EUROPEAN UNION

GLS Standard: 2–7 days – flat rate € 17.00 (free over € 199.00. tax excluded)
Slovak Post service - flat rate 6-9 days - € 17.00 (free over € 199.00. tax excluded)

GERMANY

Deutsche Post Standard: 2–7 days – flat rate € 7.00 (free over € 199.00. tax excluded)

WORLD

Sovak post service: 2–4 weeks – flat rate € 24.00

COUNTRIES COVERED BY GLS PARCEL SERVICE

Austria, Germany, Czech Republic, Poland, Croatia, France, Netherlands, Denmark, Slovenia, Romania, Slovakia, Belgium, Bulgaria, Liechtenstein, Latvia, Lithuania, Luxembourg, United Kingdom, Estonia, Finland, Ireland, Portugal, Spain, Sweden, Italy, Vatican City

COUNTRIES AND REGIONS COVERED BY SLOVAK POST SERVICE

Andorra, Büsingen am Hochrhein, Ceuta, Gibraltar, Greece, Livigno, Malta, Melilla, Monaco, Norway, San Marino, Switzerland and all european islands (with exc. for German islands, Great Britain and Ireland).

All international orders shipped to the Rest of the world will be operated via Slovak parcel service.

It might happen, that your order will take a bit longer to fulfill. In such case we will contact you with the timetable information.

FREE SHIPPING

How do I take advantage of Free Shipping?

1. Add at least € 199.00 (EU adresses only) of eligible products to your Shopping Cart.
2. Select FREE Shipping as your shipping speed.
3. Place your order, and enjoy the free shipping!

RETURNS

We are happy to offer a refund or exchange on any product purchased, provided it is returned in perfect condition /incl. undamaged product box/ together with a valid receipt within 14 days of purchase. Refunds are not offered on Gift Cards, however we are happy to exchange to the value purchased.

Unfortunately we can’t offer free returns. We’re not responsible for items that are lost in the post, so we recommend you use a postal service which insures you for the value of the package.

We replace product only if it is damaged during shipping. We require a picture of the damage to provide a refund.

Returns are accepted for refund. Any return postage to be paid by customer. We will process your return as soon as we receive it, please allow 3-10 days for your bank account to update.

Merchandise that has been used or altered will not be accepted for return.

Please contact us beforehand in the event of a return and send us an email to

info@vangrei.com

IMPORT & TAXES

We are shipping form Slovakia or Germany, part of the EU, therefore for EU countries no import fees are charged. In other countries the order may be subject to import tax and/or fees. As these fees vary, please contact your local customs office for further details.